Songmicshome Reviews

Great price and super fast delivery

Love this company and it's products. I have about 4 units now and they are such value for money. Look more expensive and delivery was good.

Order arrived next day delivery £9.99 cost ..
There wasn’t any delivery options for me to choose
Arrived good quality bench table .
Alas not wide enough …measurements on website gave external not internal ie) the frame so too small for my purpose .
Started returns procedure no option for too small … so opted no longer needed .
Customer service !! It will cost £14 to return or we can give you a £7 refund to keep the item !
So I’m £24.99 down for something that wasn’t my fault !
How about we split the return cost ?
No can’t do that ???
A return label sent to me via email ! My printer had an error so couldn’t print .. I asked if they would send me the label
No we can’t do that ????
You can go to an internet cafe of a printing shop they will do it for you ,
Very abrupt , and not a freindly customer service experience at all !
I did say I will not be ordering from your shop again !
Reply sorry to hear you’re being unpleasant !!!
I’m awaiting how much I will actually get back .
Avoid avoid avoid

Songmics refused to send a full refund for a faulty item purchased via Amazon, I was initially offered 20% and told to clean the faulty item, I explained the item was (RUSTY) and could not be cleaned, they then offered me 30% for the faulty item that was only 6 months old, after they then refered me to Amazon? so now I have to go through the process with Amazon, I am not happy with sellers customer service.

Ordered rattan furniture set only half package came had to chase it up and waited nearly a month for the rest. The Second package came with parts missing and couldn't complete set. Contacted them and am still waiting on parts, that offered measly 20 pound refund absolute joke of a company. Paid nearly 500 for the set lucky if it's worth 100, do not use this company bad experience from start to finish. Amazon are just as bad wouldn't let me post my review surprise surprise. Stay. Clear if you value your sanity and money.

Ordered a coffee table. The pre drilled holes don't align meaning that you cannot assemble the furniture at all. Useless. Ordered two items. Strangely one was delivered by Hermes and the other is being delivered by Yodel. Pay by credit card so you have more buyers protection!

Customer service number not answered. Emails not answered either.

Helpful, but not a great company.

I ordered through amazon, and ended up being charged nearly £90 too much for something I never ordered. Still not sorted so feeling a bit sore!

I would avoid ordering through Amazon, frankly. The amazon Songmics store is obviously less staffed than the physical website and as a result you have no answers to questions you ask via Amazon.

I also am still missing a product I ordered.

So all round, a bad experience but perhaps made worse by Amazon. The products themselves are nice, and they do reply to emails, so it's not all bad. Just depends on how impatient you are, and how much time you have to chase down incorrect orders!

Dont usually write reviews but felt i needed to after seeing so many bad comments.

First of all delivery on the website does say around 20 business days, i ordered two computer desks and they took around that time to come. These are heavy desks and are shipping from Germany, couple that with Covid restrictions and Brexit courier issues i find that delivery time reasonable.

On to the items themself, im extremely impressed, they look great, are very sturdy and were simple to assemble. For how little they cost i dont think you can find better.

I bought a dining table, a coffee table and a book shelf ladder from Songmics. I wanted to go for Industrial Theme and they had the best looks, quality and very economical rates. I just struggled a bit with return of my dining table as it did not go with my pre-bought chairs. Responses were slow but that could be due to Covid. All in all I am happy with the stuff I have from Songmics.

Quick delivery. Came in two parts- that was the only down side, as I had to wait for the second to be able to start building it.
Honestly SO SO much better than your typical IKEA furniture. Good quality and now I love my desk for gaming. They have nice things on their site too- really tempted to shop for more!

ordered a desk on the 18th January, its now the 8tyh of February and still no desk!

I've been sent tracking numbers that don't work with Tufnell's and countless messages asking me to wait another 5 days, yet still I'm here without even proof of dispatch. Customer service is poor with very generic reply's and long waits! i highly doubt I'm ever getting this desk.

avoid using songmics via their website or via Amazon as you will only wait an eternity to get your refund

I purchased a gaming chair for my son, and looked at the reviews after the purchase. I began to panic as my tracking number was exactly the same as others I had been reading. I was worried for nothing, the chair arrived within a week, it’s a great product and my son loves it. Would definitely purchase from here again.

Bought the kitchen bar table and stool set when it was on offer. Order confirmation came through by email straight away. 2 days later I had a tracking number. Got it delivered today which was a day earlier than DPD and Songmics said. Built in 10 minutes and absolutely love it!

Non existent Customer service, contact number always going to a voicemail box that never gets checked and email to CS not acknowledged. Order shipped as two separate consignments. Valid Hermes tracking for part of the order that was delivered and invalid tracking tracking ID for the part of the order that hasn’t arrived! Order now in dispute. Unable to recommend based on my experience! Avoid!!

I previously wrote a review after having a bad experience with a mirror not arriving for my stepdaughter. But it seems that the issue wasn't over and actually despite the problem with the item not being received, after the refund has been authorised, Ivy continued to work on the issue and find my mirror. She could have left it, but having a satisfied customer was more important.